Emergencies

Out-of-hours emergencies

An emergency repair is one where the fault could cause serious risk to health and safety, or severe damage to your home, if not fixed or made safe straight away.

Emergencies include:

• flooding
• total loss of power
• total loss of heating and hot water
• a blocked bath, basin, or sink, but only if it is surging back uncontrollably

The following are not emergencies:

• partial loss of heating
• no hot water where an electric immersion tank is present
• a broken light fitting, switch, or blown bulb
• minor water leaks

Reporting an emergency

Outside of CETRA’s office hours, please contact 020 7926 6666

If the emergency is a total loss of heating and hot water, you can instead report it directly to CETRA’s gas contractor, Fixly Services: 

• Phone: 020 8050 0905
• Email: admin@fixly.org.uk

Non-emergencies should be reported to the CETRA office on the next working day