Residents Hub
Your one‑stop space for forms, policies, guidance, and useful information to help you manage your tenancy and access support.
General Information
Get to know more about our services; CETRA provides the following services under a management Agreement form of contract held with Lambeth:
Parking
The Cedars Estate is a private estate and only authorised vehicles are permitted to park on the estate. Permitted vehicles must have valid tax and permits are issued by CETRA, not Lambeth Council.
Pets
If you wish to own a pet, it must be suitable for your home and lifestyle. You are responsible for your pets and those owned by your visitors.
Waste and Recycling
As Lambeth currently does not offer a paid bulk collection service to TMO Estates such as Cedars Estate, CETRA is please to introduce a new paid service for the disposal of large items.
Sheds & Garages
Garages and storage sheds are available on the Cedars Estate.
In order to be eligible for either, you will have to be residing on the estate and not have any arrears.
Out of Hour Repairs
Emergency repairs are when the fault could cause serious health and safety problems or severe damage to your home if not fixed or made safe.
Nuisance & General Complaints
CETRA provides a nuisance complaint service which allows residents to report issues to the office and we will investigate and try to resolve on their behalf.
Major Works
Garages and storage sheds are available on the Cedars Estate.
Leaseholders
Leasehold is the right to live in and use part of a property for a long period – known as the term of the lease.
Tenants
CETRA is here to help you with any issues you may have regarding your property or tenancy.
Organic Garden
CETRA have set up a space for residents to grow vegetation. Our Organic Garden is a unique, locally managed piece of land.
Satisfaction Surveys
After a repair has been completed, CETRA’s Repairs & Monitoring Officer or contractors should give residents a satisfaction slip to sign to show that the work has been completed.