Trainer Demo — Pets Theme

Exercise 1

Text Editing

Settling in at Cetra Housing

Welcome to the estate. Cetra Housing currently supports 210 households across the site, and our Housing Team is on hand to help with anything from repairs to general enquires about your tenancy.

Task: fix “beleive” → “believe”. Ask them to update 10 → 5 and 15 → 20

Exercise 2

Hyperlink

If you remain unhappy after Stage 2, you can contact the Housing Ombudsman Service [insert link here].

Link to use: https://www.housing-ombudsman.org.uk

Exercise 3

Document Link

Download your Welcome Letter and Tenant Handbook [insert document link here].

Document to upload: parking-terms-conditions-2025.pdf